Headcount or Outcomes? Finding the Right Fit between TES and BPO

South African businesses are comfortable discussing labour models. Headcount, hourly rates, overtime and compliance structures are familiar territory. But when the conversation shifts to Business Process Outsourcing (BPO) versus Temporary Employment Services (TES), the distinction often becomes blurred. Both involve external partners. Both place people on site. Both can operate on a factory or warehouse floor. This Opinion piece is written by Willie Du Preez, Managing Director at PPO.